Covid-19 virus Mail Order Policy

Featured Plants, Cattleya, Miscellaneous, Oncidium Intergenerics, Paphiopedilums, Doritaenopsis, Phalaenopsis, Species, Supplies

 

To take into account the spread of the Covid-19 virus on our business we are setting out our current process for mail order and request your patience and understanding of the issues affecting us in the shipping and supply of our product during this difficult time.

To put matters into context, we no longer have sufficient staff to handle the inquiries that are flooding in (our nursery is not conducive to physical separation and so we no longer have our full staff complement). Handling the day to day operations of the nursery such as answering inquiries, continuing to water and fertilize approximately 35,000 orchid plants as well as ongoing re-potting must continue. In addition to the foregoing, our mail order season is now upon us  and this further impacts the many other processes that we are trying to handle.

As set out in the 'About Us" page, we have been using Canada Post exclusively for retail shipping of our plants. So doing has meant that we are restricted as to when plants may be shipped (generally between April and November) as such shipments can be impacted be inclement weather. However, we recently have been reviewing and testing alternate and complementary means of shipping our product that would not be so weather dependent and, in most cases, would also ensure both a faster delivery at a competitive cost.

Currently, with the exception of mail orders to certain parts of the coastal areas of  British Columbia, it has been too early to contemplate mail order shipments to the rest of Canada until after the month of April and later for some parts of the country depending on their day/night temperatures. However, with the option of shipping by using alternate courier services it should be possible to ship even when the weather is not ideal assuming that the shipment can be sent by air and if quoted delivery times are 3 business days or less.

For most Canadian cities this time frame should be possible but not necessarily for rural areas in Eastern Canada and elsewhere if ground service is the only option (in which case shipping would have to be delayed until acceptable weather conditions exist).

Please note that it is not possible to insure perishable plant material, nor we do use heat packs. 

Where we use Canada Post they will attempt to provide a priority service and we will  use Express Post or Expedited Post only. Canada Post will then leave the parcel under it's pandemic protocol of "Stop, Knock and Drop".  Please check regularly to see if Canada Post has left your parcel at your home (if you receive home delivery) or at your community mailbox (if that is how you receive your mail) since your plants will be exposed to outside temperatures and could be harmed if not brought in as soon as possible.

Fortunately we do ship plants in pot so even shipments sent by ground transport that are en-route for several days or more should be fine assuming that night time temperatures cooperate the length of the route.

Shipping quotes are time sensitive and so it is imperative that clients who wish to proceed with an order after having been provided with a quote do so upon receipt of the quote as otherwise the shipping costs could change, necessitating a new quote or cancellation of the order.


 

Updated on March 24, 2021

 

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